Your security is our highest priority
At Concierge Bank, we employ bank-level security measures and cutting-edge technology to protect your financial information and transactions. Our comprehensive security framework combines advanced encryption, multi-layered authentication, continuous monitoring, and strict regulatory compliance to ensure your assets remain safe and secure.
All data transmitted between your device and our servers is protected with industry-standard 256-bit SSL/TLS encryption, the same level used by major financial institutions worldwide. This ensures that your sensitive information—including login credentials, account numbers, and transaction details—cannot be intercepted or read by unauthorized parties.
Your personal and financial data is encrypted at rest using Advanced Encryption Standard (AES) 256-bit encryption. This military-grade encryption protects your information even in the unlikely event of a physical security breach.
We use tokenization to replace sensitive data (such as credit card numbers) with unique identification symbols that retain essential information without compromising security. Your actual card numbers are never stored on our servers or transmitted during transactions.
We require multi-factor authentication for all account access, combining something you know (password), something you have (mobile device or security token), and optionally something you are (biometric verification). This significantly reduces the risk of unauthorized access.
Our mobile app supports fingerprint and facial recognition for secure, convenient access. Biometric data is stored locally on your device and never transmitted to our servers.
We automatically log you out after periods of inactivity and use secure session tokens that expire after 24 hours. You can manage active sessions and remotely log out from all devices through your account settings.
Our advanced fraud detection systems monitor all transactions in real-time, using machine learning algorithms to identify suspicious patterns and anomalies. Unusual activity triggers immediate alerts and may temporarily freeze transactions for your protection.
We analyze your typical transaction patterns, login locations, and device usage to detect deviations that may indicate fraud. If we detect unusual activity, we'll contact you immediately through your verified contact methods.
You're protected from unauthorized transactions. Report suspicious activity within 60 days, and we'll investigate and reimburse you for verified fraudulent charges, subject to our Terms of Service.
Your deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor, per account ownership category. This means your money is protected even in the unlikely event of bank failure.
Concierge Bank is regulated by the Swiss Financial Market Supervisory Authority (FINMA), the Office of the Comptroller of the Currency (OCC), and other regulatory bodies. We undergo regular audits and examinations to ensure compliance with all banking regulations.
If you suspect fraud or unauthorized access:
Contact us immediately to freeze your account and prevent further unauthorized activity. The sooner you report, the better we can protect you.
24/7 Fraud Hotline
1-800-FRAUD-HELP
(1-800-372-8343)
Secure Messaging
Log in to your account
Send secure message
fraud@conciergebank.com
Response within 1 hour
Last Updated: January 1, 2025 | For questions about security, contact security@conciergebank.com